DPACK FAQ List

Team DPACK

Objective

To provide a centralized page listing the most commonly asked questions related to DPACK 2.0 and the DPACK program.  

 

FAQ List

  1. I am a Dell User. Why can't I download a collector?
  2. I am a Channel Partner User. Why can't I download a collector?
  3. Where do I upload .iokit files?
  4. How do I create a PDF report?
  5. I am an End User. Why can't I see the data from my collector run?
  6. How do I get to the support site?
  7. How do I report problems?
  8. How often is DPACK transmitting information?
  9. What is the port over which DPACK transmits data?
  10. Do I have to transmit in real time? What if I am unable to connect to the DPACK portal?
  11. What happens if the collector run loses connectivity to the DPACK servers?
  12. The system on which I executed my collector stopped working (logout, reboot, shutdown). What will happen to my collector run.
  13. A remote server is not accessible after the start of the collector is executed. What happens?
  14. I am a Channel Partner User. I signed up an End User. Why am I not the default recipient of my customer's project request?
  15. Does DPACK collect data on SMB shares, NFS exports, or object stores?
  16. I have a mix of File Servers and Block storage. Can I use DPACK?
  17. Are back end--storage array--statistics collected in DPACK?
  18. I am a Dell employee. How do I register for access to the DPACK portal?
  19. I am an End User, Dell Partner, or Dell OEM. How do I register for access to the DPACK portal?
  20. I am a Channel Partner. I've requested to join the DPACK ecosystem. How do I know that I am registered?
  21. I am an End User. I've requested to join the DPACK ecosystem. How do I know that I am registered?
  22. How do I reset the password to my DPACK account?
  23. Does DPACK 2.0 support Mac OS?
  24. Does DPACK have any information resources available to users of the portal?

 

Detailed FAQ and Answers

 

1.       I am a Dell User. Why can't I download a collector?

The DPACK portal now allows Dell Users as well as Partner Users and OEM Users to access the DPACK Demo Collector from their portal accounts.  This version of DPACK allows sales accounts a method to demonstrate how the DPACK software works to customers.  Additionally, the demo collector can also be used for internal infrastructure reporting.  

Click here to access the DPACK Support article detailing the DPACK Demo Collector.

 

 2.       I am a Channel Partner User. Why can't I download a collector?

The DPACK portal now allows Dell Users as well as Partner Users and OEM Users to access the DPACK Demo Collector from their portal accounts.  This version of DPACK allows sales accounts a method to demonstrate how the DPACK software works to customers.  Additionally, the demo collector can also be used for internal infrastructure reporting.  

Click here to access the DPACK Support article detailing the DPACK Demo Collector.

 

 3.       Where do I upload .siokit or .iokit files?

You can upload 1.x or 2.x .siokit/.iokit files in the "Upload IOKIT" area of your portal.

 

4.          How do I create a PDF report?

If you you are a DPACK End User accessing a project or a Dell/ Channel/OEM User with access to an End User's project, please click the link below to the DPACK Support KB article detailing the steps taken to create a PDF report in DPACK.

How to create a DPACK PDF report

 

 5.       I am an End User. Why can't I see the data from my collector run?

You need a Dell User or a Channel Partner User to process your report, before you can view the content. If you are unsure of how to request a Dell or Channel Partner User to process your report, please see the tutorial on the DPACK Support site, within your portal.

 

6.       How do I get to the support site?

Within your DPACK 2 portal, at https://dpacksupport.dell.com/home.

 

7.       How do I report problems?

Any requests for DPACK support should be imitated through the DPACK Support Site (click here).

 

8.       How often is DPACK transmitting information?

DPACK is collecting data at frequent intervals on the network, to be kind to the network we compress and transmit collected data to the DPACK servers every 5 minutes.

 

9.       What is the port over which DPACK transmits data?

Port 443

 

10.       Do I have to transmit in real time? What if I am unable to connect to the DPACK portal?

Data streaming through the DPACK collector software is the recommended method of transferring your performance data to the DPACK servers for analysis.  We do understand that there are circumstances where data streaming cannot be used.  The DPACK software will create a .siokit (Secured IOKIT) file after each collector run has completed.  If you are an End User, the .siokit file can be uploaded through the "Upload IOKIT File" button on your DPACK 2 portal Dashboard.

 

11.       What happens if the collector run loses connectivity to the DPACK servers?

If your collector loses access to the DPACK servers, an any data transmitted will be moved from the temporary files to an .iokit file. If you are an End User, this file can then be uploaded into the DPACK servers via your portal. Simply click the "Upload .iokit file in your DPACK portal, select the path of your .iokit file and submit your iokit. You will be then asked whom you'd like to process your report. Follow the prompts.

 

12.       The system on which I executed my collector stopped working (logout, reboot, shutdown). What will happen to my collector run?

If the collector stops working, there will be no SIOKIT file created nor will the data streaming complete correctly and cause issues with the DPACK project.  There are two temporary files, beginning with "DPACK_Temp", from which we can recover an SIOKIT file that can be uploaded and a DPACK project created. Submit a DPACK Support ticket (click here) and attach both files so the DPACK Support Team can provide the recovered DPACK file.

 

13.       A remote server is not accessible after the start of the collector is executed. What happens?

If one or more of the remote servers stop communicating with the DPACK software during the duration of the collector run, DPACK will restore communication when they come back online.  The loss of server(s) will be reflected in the "participation" graph within the report  Depending on the duration and scope of servers not reporting during the collector run, you may have to re-run DPACK to ensure that the DPACK analysis is not missing any important nodes.  TO determine if DPACK should be re-run, please consult with your sales team or DPACK support team for advisement. 

 

14.       I am a Channel Partner User. I signed up an End User. Why am I not the default recipient of my customer's project request?

Thank you for registering your End User(s) into the DPACK 2 ecosystem. We owe much of our success to our Channel Community. An End User's account, and any of her collected data belongs to the End User and the data is ultimately processed on DPACK servers. As such, the licensed relationship is between the End User and Dell. Fret not, for you can train your end user to elect you to process their report every time.

 

15.       Does DPACK collect data on SMB shares, NFS exports, or object stores

If SMB shares and NFS exports are hosted by a certified host OS, DPACK can record the performance metrics; however if either of these protocols is hosted by a storage array or unsupported OS, DPACK cannot. Note that NFS exports are supported as datastores in VMWare 4.x and greater, so we can gather metrics through VMWare. We have plans to expand DPACK's reach into NAS-hosted files protocols in the future.

 

16.       I have a mix of File Servers and Block storage. Can I use DPACK?

Yes! Even though we are enhancing DPACK to incorporate file-level information, DPACK collects valuable performance, capacity and network interface metrics on the physical and virtual hosts. This level of analysis can prove useful to sizing new solutions or assist with troubleshooting existing infrastructure.

 

17.       Are back end--storage array--statistics collected in DPACK?

No. DPACK collects data at the host level. This can be at the physical host, virtual host, or virtual guest layer.

 

18.       I am a Dell employee. How do I register for access to the DPACK portal?

All Dell employees are eligible for DPACK portal access.  Go to https://dpack2.dell.com, click on the "First Time Dell Employee" link, and provide the requested information.  Once the request is submitted, your DPACK account is created and you will be able to login to the portal.

 

19.       I am an End User, Dell Partner, or Dell OEM. How do I register for access to the DPACK portal?

To request a DPACK account to be created, go to https://dpack2.dell.com/register/KnowYourLoad and submit your request.  The DPACK Team will receive your request and create your account within 8 hours.

 

20.       I am a Channel Partner. I've requested to join the DPACK ecosystem? How do I know that I am registered?

Once your account has been registered to the DPACK portal, you will receive an email invitation to join DPACK 2.0 from either your Dell representative (DellFirst_DellLast@dell.com) or "DPACK@dell.com". In the body of the email, click on the link. You will be re-directed to your DPACK portal to complete your registration. Once you've created a password, you're in!

 

21.       I am an End User. I've requested to join the DPACK ecosystem? How do I know that I am registered?

Once your account has been registered to the DPACK portal, you will receive an email invitation to join DPACK 2.0 from your Dell representative (DellFirst_DellLast@dell.com), your channel partner, or "DPACK@dell.com". In the body of the email, click on the link. You will be re-directed to your DPACK portal to complete your registration. Once you've created a password, you're in!

 

22.       How do I reset the password to my DPACK account?

Click the "Forgot my password" link at  https://dpack2.dell.com domain and follow the instructions.  

 

23.       Does DPACK 2.0 support Mac OS?

Mac OS is not supported by the DPACK collector software.  Please review the DPACK Supported and Unsupported operating Systems to determine if your OS is supported by DPACK.  However, DPACK has supported Linux since inception.  Granted, Mac runs on Unix, but there is little market for Mac.  Almost all Mac scripts we have processed have shown exceptionally low performance demand.  If you want to supply a brief overview of your customer's environment via a support ticket, we might be able to validate if is worth the effort to run our scripts and then process them manually.

 

 24.       Does DPACK have any information resources available to users of the portal?

The DPACK Team has created an informational series to provide information for the metrics reported within the DPACK projects and reports created.  The "Understanding DPACK Data" series can be located here.

The DPACK Team has also setup a YouTube channel that additional informational videos for all DPACK Users.  The following link will take you to the DPACK YouTube channel.

DPACK YT Channel

 

UPDATED:  11/11/2016

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